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Pulse For Good Helps Social Service Providers Get Anonymous Feedback

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Pulse For Good Helps Social Service Providers Get Anonymous Feedback

January 27
04:46 2022
Pulse For Good kiosks collect anonymous service feedback from vulnerable populations

Many organizations built to serve vulnerable populations lack actionable feedback that they can use to improve their services. This is because members of the communities they serve worry about being identified and punished for any negative remarks. Thanks to a new network of kiosks from Pulse For Good, organizations can now collect the feedback they need in a way that helps their communities feel safe. This system collects anonymous feedback that can then be used to improve organizations like homeless shelters, refugee shelters or old people’s homes.

An organization with genuine intentions would never dream of punishing the people they serve in response to negative feedback. Nevertheless, it’s completely natural for someone who is dependent on the services of an organization to worry that they might face retaliation for critiquing these services. This is especially the case among vulnerable populations such as the homeless or refugees who have nowhere else to go.

“On one hand, organizations need feedback from the vulnerable populations they serve so that they can improve their services,” says Pulse For Good co-founder Blake Kohler. “On the other hand, these populations are so used to having to protect themselves from the world above anything else. They would rather keep any concerns they have about your services to themselves than risk losing access to these services just because they shared negative feedback. We’ve combined our skills to create an anonymous reporting system that can help us identify how to better serve these vulnerable communities.”

The team at Pulse For Good discovered that many of these vulnerable communities do not have easy access to the technology they need to leave this type of anonymous feedback. While there are many feedback platforms out there, few offer the option to remain anonymous. Even fewer offer the ability to leave feedback on a device that does not belong to the person leaving the feedback. Pulse For Good has developed a system that collects anonymous feedback and uses the results to identify where organizations need more funding or better systems.

With Pulse For Good’s network of kiosks, vulnerable populations no longer need to worry about losing services as a result of their feedback on the organizations serving them. With the feedback from the Pulse For Good services, organizations can also identify what they can do better to leave a positive impact on the communities they serve.

About Pulse For Good

Pulse For Good is a social good company that facilitates anonymous client feedback for vulnerable populations such as those at homeless shelters or refugee camps. With their network of kiosks that allow community members to submit anonymous feedback, they encourage people to share their thoughts without fear of retribution. 

Media Contact
Company Name: Pulse For Good
Contact Person: Blake Kohler
Email: Send Email
State: Utah
Country: United States